Every online return or exchange request is reviewed by LadyVogue staff. Submitting a request does not confirm eligibility, an exchange or a refund.
Ask for a review
After delivery, open the order in your account and select all affected items, quantities, the reason and your preferred resolution. One request is recorded per order. You can add information when staff ask for it.
You may attach up to three private product photos after submitting. Show the product and issue only; avoid faces, bodies, payment information and address labels.
Wait for instructions
Please do not send a parcel until staff have reviewed the request and provided instructions. Eligibility, item condition, any hygiene restrictions, postage arrangements and the proposed resolution are confirmed individually during review.
If a refund or exchange is agreed, staff will explain the method and next steps. A request status does not mean a refund has been paid.
Other order concerns
For an order not yet delivered, a courier-returned parcel, a further concern about a closed request or help accessing your account, contact LadyVogue with your order number.